Help

Returns, refunds and replacement

Cards printed with your details are made for you. If something arrives damaged, defective or printed wrongly, we replace it free of charge.

Personalised items

Cards printed with your name, designation or logo

  • Made to order, so they cannot be returned for a change of mind.
  • Damaged, defective or printed differently from the design you approved: tell us within 7 days of delivery.
  • We replace it free of charge, or refund you if a replacement is not possible.
Non-personalised items

Such as the Classic card, NFC tags and stands

  • Can be returned unused and in original packaging within 7 days of delivery.
  • Once we receive and check the item, we refund the product price to the original payment method within 7 working days.
  • Return shipping is paid by you, unless the item was faulty.
12 months on the NFC chip

NFC devices that stop working within 12 months of delivery under normal use will be replaced free of charge.

How to ask

Report a problem in three steps.

  1. 1

    Within 7 days of delivery

    Email support@niodelta.com. A problem with an NFC device can be reported within 12 months of delivery.

  2. 2

    Include the details

    Your order number (it starts with NX) and photos of the item, showing the damage or the printing error.

  3. 3

    We put it right

    We replace the item free of charge, or refund you if a replacement is not possible.

Orders we cancel

An order is accepted only when we confirm it. We may decline or cancel an order, for example if a design breaches our content rules, the item is unavailable, or we cannot reach you. If you have paid, we refund you in full.

Lost or replaced cards

If you lose a card, open the Nexcard app, go to Settings, then Devices, and remove it. It stops opening your card immediately. You can order a replacement and activate it with the code printed on it.

Your rights

Nothing in this policy limits rights you have under the Consumer Protection Act, 2019 that cannot be excluded.

Complaints

You can raise a complaint with our Grievance Officer, NioDelta at support@niodelta.com. We acknowledge complaints within 48 hours and aim to resolve them within one month.

This page summarises sections 6 and 8 of our Terms of use. If anything here differs, the terms apply.
Last updated: 16 October 2026